Question 1

Where do you ship?

Accepted Answer

We currently ship to selected destinations available at checkout. Available shipping options and any applicable costs will be displayed before you complete your purchase.

Question 2

How long will my order take to arrive?

Accepted Answer

Orders are typically processed within 1–3 business days. For deliveries within the United Kingdom, please allow approximately 7–15 business days after dispatch. Delivery times are estimates and may occasionally vary.

Question 3

How can I track my order?

Accepted Answer

Where tracking is available, you will receive tracking information by email once your order has been dispatched. Please allow some time for tracking information to become active.

Question 4

Why did I receive only part of my order?

Accepted Answer

Some products may be shipped separately, so items from the same order can occasionally arrive in different packages and at different times.

Question 5

Can I change or cancel my order?

Accepted Answer

Please contact us as soon as possible if you need to change or cancel an order. Once an order has entered processing or has been dispatched, we may be unable to make changes.

Question 6

What is your return policy?

Accepted Answer

If you change your mind about an eligible purchase, please contact us within 14 days of receiving your order. Please do not return an item before contacting us. For full details, see our Shipping & Returns Policy.

Question 7

What if my item arrives damaged or incorrect?

Accepted Answer

Please contact us as soon as possible with your order number and clear photos of the item. Our Customer Service team will review the issue and help arrange an appropriate solution.

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