SHIPPING & RETURNS

Last updated: August 2026

At TAILS & THYME, we want your shopping experience to be simple and transparent. Below you’ll find important information about shipping, delivery, cancellations and returns.

 

1. Shipping

We currently ship to selected destinations available at checkout.

Shipping costs, where applicable, are calculated and displayed before you complete your purchase.

Orders containing multiple products may be shipped separately. This means you may receive more than one package for the same order.

 

2. Processing Time

Orders are typically processed within 1–3 business days.

During busy periods, holidays or promotional events, processing may take slightly longer.

Once your order has been dispatched, you will receive available shipping or tracking information by email.

 

3. Estimated Delivery

Estimated delivery times depend on the product, destination and shipping carrier.

For orders delivered within the United Kingdom, please allow approximately 7–15 business days after dispatch.

Occasionally, delivery may take longer due to customs, carrier delays, weather conditions or other circumstances outside our reasonable control.

Any delivery dates provided are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

 

4. Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time after dispatch for tracking information to become active.

 

5. Incorrect Shipping Information

Please check your delivery information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible through our Customer Service page.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

 

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has already been processed or dispatched, we may be unable to stop the shipment. This does not affect any cancellation or return rights you may have under applicable consumer law.

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7. Returns

If you change your mind about an eligible purchase, please contact us within 14 days of receiving your order to request a return.

After notifying us, eligible items should be returned within the applicable return period communicated to you.

Products should normally be returned unused, in good condition and, where reasonably possible, in their original packaging.

Certain products may not be eligible for return where an exception permitted by applicable consumer law applies.

Please contact us before returning any product. Do not send returns to the address shown on the original shipping package unless we specifically instruct you to do so.

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8. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible.

Include your order number and, where appropriate, clear photographs showing the issue so that we can assess it and provide an appropriate solution.

Your statutory rights regarding faulty or incorrectly supplied goods are not affected.

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9. Refunds

Once an eligible return has been received and assessed, we will notify you about your refund.

Approved refunds will normally be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Original delivery costs and return shipping costs will be handled in accordance with applicable consumer law and the circumstances of the return.

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10. Delivery Issues

If your tracking information shows that your order has been delivered but you cannot locate it, please first check around the delivery location and with household members or neighbours where appropriate.

If you still cannot locate the package, contact our Customer Service team so we can assist you.

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11. Contact Us

For questions about shipping, delivery, cancellations or returns, please contact us through our Customer Service page and include your order number whenever possible.