TERMS & CONDITIONS

Last updated: August 2026

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Welcome to TAILS & THYME. These Terms & Conditions apply to your use of our website and to purchases made through our online store. By accessing our website or placing an order, you agree to these terms.

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1. About Us

TAILS & THYME is an online pet lifestyle store offering thoughtfully selected products for feeding, grooming, play, travel and everyday pet comfort.

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2. Products

We aim to display our products, descriptions, colours, sizes and images as accurately as possible. However, slight variations may occur depending on screen settings, product batches or manufacturer updates.

Product availability may change without notice.

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3. Prices & Payment

All prices are displayed in GBP (£), unless otherwise stated.

Prices may change at any time, but changes will not affect orders that have already been confirmed.

Payment must be completed using one of the payment methods available at checkout. Your order will only be processed once payment has been successfully authorised.

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4. Orders

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order.

We reserve the right to cancel or refuse an order in cases such as payment issues, incorrect pricing, suspected fraud or product unavailability. If payment has already been made, a refund will be issued where applicable.

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5. Shipping & Delivery

Delivery times shown on our website are estimates and may vary depending on the destination, carrier, product availability and other circumstances outside our control.

Some products may be shipped separately and may arrive in different packages.

For more information, please see our Shipping & Returns Policy.

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6. Returns & Refunds

Customers may have the right to cancel or return eligible purchases in accordance with applicable UK consumer law.

Details regarding eligibility, return periods, conditions and refunds are available in our Shipping & Returns Policy.

Nothing in these Terms & Conditions affects your statutory rights.

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7. Product Use & Pet Safety

Products should always be used according to their intended purpose and, where applicable, under appropriate supervision.

Please select products suitable for your pet's size, age and needs. Regularly inspect toys, feeding accessories and other items for signs of damage or wear and discontinue use where necessary.

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8. Intellectual Property

All website content, including our branding, text, graphics and original design elements, is owned by or licensed to TAILS & THYME and may not be copied, reproduced or used commercially without permission.

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9. Website Availability

We aim to keep our website accurate and accessible but cannot guarantee uninterrupted or error-free operation.

We may update, modify or temporarily suspend parts of the website when necessary.

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10. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, TAILS & THYME will not be responsible for losses that were not reasonably foreseeable when the contract was formed.

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11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page, together with the date of the most recent update.

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12. Governing Law

These Terms & Conditions are governed by the laws applicable to our business and your purchase. Nothing in these terms affects any mandatory consumer rights that apply to you under applicable law.

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13. Contact Us

If you have any questions about these Terms & Conditions or an order, please contact us through our Customer Service page.