Last updated: August 2026

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At TAILS & THYME, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information may be collected, used and protected when you visit our website, make a purchase or interact with our services.

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1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name

• Email address

• Billing and delivery address

• Telephone number

• Order and transaction information

• Information you provide when contacting Customer Service

• Technical information about how you use our website, such as device, browser and cookie data

Payment information is processed through the payment providers available on our website. We do not directly store your full payment card details.

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2. How We Use Your Information

We may use your personal information to:

• Process and deliver your orders

• Manage payments, returns and refunds

• Provide customer support

• Send order and service-related communications

• Improve our website, products and customer experience

• Prevent fraud and protect our website

• Send marketing communications where you have consented to receive them

• Meet applicable legal and regulatory requirements

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3. Legal Basis for Processing

Where applicable, we process personal information because it is necessary to fulfil your order or provide requested services, comply with legal obligations, pursue legitimate business interests or because you have provided consent.

Where processing is based on consent, you may withdraw your consent at any time.

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4. Sharing Your Information

We may share information with trusted service providers where necessary to operate our business, including payment processors, website and e-commerce providers, delivery and fulfilment partners, analytics providers and customer service tools.

We only share information where reasonably necessary for these purposes or where required by law.

We do not sell your personal information.

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5. Wix and Third-Party Services

Our website is hosted and operated using Wix. Wix and other service providers used by our store may process personal information in order to provide website, payment, analytics, security and other services.

Their processing of personal information may also be governed by their own privacy policies.

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6. Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable and with the required consent, support analytics and marketing.

You can manage your cookie preferences through the options available on our website and through your browser settings.

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7. Marketing Communications

If you choose to subscribe to our emails, we may send you information about new products, offers and other TAILS & THYME updates.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails.

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8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting or regulatory obligations.

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9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction or deletion of your information, object to or restrict certain processing, withdraw consent, or request a copy of certain information.

These rights may be subject to applicable legal requirements and exceptions.

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10. Data Security

We and our service providers use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online service or method of electronic storage can guarantee complete security.

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11. International Data Transfers

Some of our service providers or fulfilment partners may process information outside the country where you live.

Where required, appropriate safeguards should be used for international transfers of personal information in accordance with applicable data protection laws.

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12. Children's Privacy

Our website and products are intended for purchase by adults. We do not knowingly seek to collect personal information directly from children.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will be available on this page together with the date of the most recent update.

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14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through our Customer Service page